ELSEWHERE BY EDEN
SHIPPING & RETURNS POLICY
Effective August 27, 2026
This Shipping & Returns Policy applies to purchases made from Elsewhere by Eden through elsewherebyeden.com, including recurring monthly collections from The Wanderer’s Post and other physical paper goods offered through the shop. By placing an order, you agree to the terms below.
1. Shipping Area
Elsewhere by Eden currently ships to mailing addresses within the United States and select international destinations. International shipping availability varies by country and will be reflected in the shipping options available at checkout.
We reserve the right to limit, suspend, or discontinue shipping to any destination when necessary due to postal restrictions, carrier availability, customs requirements, legal or regulatory requirements, or other legitimate business reasons.
2. The Wanderer’s Post — Postage
Standard U.S. postage for The Wanderer’s Post is included in the $12.00 monthly subscription price and is not charged separately. International subscriptions are subject to an additional flat-rate shipping fee. The applicable flat-rate shipping charge will be displayed at checkout before purchase. Applicable sales tax, if any, is calculated separately. All subscription mailings will be sent using the mailing method selected by Elsewhere by Eden for the applicable destination.
3. The Wanderer’s Post — Monthly Shipping Schedule
Each Wanderer’s Post collection is associated with a collection month. Under the standard schedule, signup for an upcoming collection closes on the 25th of the preceding month, and the applicable collection is generally mailed during the 1st through 5th of its collection month. For example, a customer who subscribes September 1 through September 25 receives the October collection, which is expected to be mailed October 1 through October 5. The collection identified on the product page at the time of purchase determines the subscriber’s first collection.
4. Shipping Window Is Not a Delivery Guarantee
The 1st through 5th shipping window for The Wanderer’s Post refers to the period in which Elsewhere by Eden generally expects to place the collection into the postal system. It is not a guaranteed delivery window. Delivery occurs after mailing and depends on postal service, destination, holidays, weather, service interruptions, and other circumstances outside our reasonable control.
5. One-Time Shop Orders
Shipping or processing information for one-time shop products will be stated on the applicable product page or at checkout when it differs from the subscription schedule. Products purchased in the same order may be mailed separately when reasonably necessary. Any estimated processing or delivery date is an estimate unless expressly identified as guaranteed.
6. Mailing Method and Tracking
The Wanderer’s Post is designed as a physical mail subscription and may be sent using a USPS letter-mail service or another appropriate mailing service selected by Elsewhere by Eden. Standard letter mail does not necessarily include end-to-end tracking or insurance. If tracking is available for a particular order or shipping service, tracking information may be provided to the customer. The absence of tracking does not mean an order has not been mailed.
7. Accurate Shipping Address
You are responsible for providing a complete and accurate mailing address at checkout and for keeping the mailing address associated with an active subscription current. Please review your address carefully, including apartment, suite, unit, ZIP Code, and other delivery information. Elsewhere by Eden is not responsible for delivery problems caused solely by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.
8. Address Changes
If you need to change the mailing address for an order or subscription, update your information through the available website account functionality or contact eolivia@elsewherebyeden.com as soon as possible. We will make reasonable efforts to apply a change received before the applicable order enters fulfillment. We cannot guarantee an address change once an order has been prepared, addressed, or mailed.
9. Returned or Undeliverable Mail
If an order is returned to Elsewhere by Eden as undeliverable, refused, unclaimed, or because of an inaccurate or incomplete customer-provided address, we may contact you using the information associated with the order. If the return resulted from an address error supplied by the customer, additional postage may be required before the order is mailed again. If the return resulted from an error by Elsewhere by Eden, we will correct the error and remail the order at no additional cost.
10. Postal Delays
Postal delays can occur and are outside Elsewhere by Eden’s direct control after a mailpiece has been accepted into the postal system. A delayed order is not automatically considered lost. If your order has not arrived within a reasonable period after the expected mailing date, contact eolivia@elsewherebyeden.com so we can review the order details and determine an appropriate next step. Where available and appropriate, a USPS Missing Mail search or other carrier inquiry may be used.
11. Missing or Lost Mail
If you believe an order has been lost in transit, contact eolivia@elsewherebyeden.com with your name, order information, and current mailing address. We may ask you to confirm the address and allow a reasonable period for postal delays before treating the order as lost. Because some subscription mail may be sent without tracking or insurance, carrier reimbursement may not be available. Elsewhere by Eden will review reported missing orders individually and may provide a replacement when reasonably appropriate and inventory permits. This section does not limit any remedy required by applicable law.
12. Final Sale — The Wanderer’s Post
All purchases of The Wanderer’s Post are final sale. Because each monthly collection is prepared in limited quantities for the applicable subscription cycle, we do not accept returns or exchanges and do not issue refunds because a subscriber changes their mind, no longer wants the collection, misses a cancellation deadline, or cancels after the applicable subscription charge has already been processed. Cancellation of an active subscription stops future recurring charges in accordance with the Subscription Terms; it does not retroactively cancel a paid collection.
13. Other Shop Products
Unless a product listing expressly states a different return or exchange arrangement, physical paper goods and limited-edition products purchased from Elsewhere by Eden are final sale. This final-sale policy does not apply where an item is materially damaged, incorrect, not fulfilled, or where a return, refund, or other remedy is required by applicable law.
14. Damaged Orders
If an item arrives materially damaged, contact eolivia@elsewherebyeden.com promptly after delivery. Please include your name, order number or other identifying order information, a description of the damage, and clear photographs of the damaged item and mailing envelope or packaging when reasonably possible. Do not discard the item or packaging until we have had a reasonable opportunity to review the issue. If we determine that the item was materially damaged, we will provide an appropriate remedy, which may include replacement of the affected item or collection, or a refund when replacement is unavailable or impracticable.
15. Incorrect Orders
If you receive an item or collection that is materially different from the item you ordered, contact eolivia@elsewherebyeden.com promptly with your order information and a description or photograph of what you received. If the error was made by Elsewhere by Eden, we will correct the order at no additional cost to you. Depending on availability and the circumstances, this may include sending the correct item, replacing the collection, or issuing an appropriate refund.
16. Unfulfilled Orders
If Elsewhere by Eden accepts payment for an order or subscription collection and is unable to fulfill that paid order, we will issue a refund of the applicable amount or, with the customer’s agreement, provide another appropriate resolution. We will not retain payment for merchandise that we determine we cannot fulfill.
17. Replacements
Replacement items and collections are subject to availability. Because The Wanderer’s Post and other paper goods may be produced in limited quantities, an identical replacement may not always be available. When an eligible replacement cannot reasonably be provided, Elsewhere by Eden may issue a refund for the affected order or provide another remedy agreed upon with the customer. We may limit replacement requests that are fraudulent, abusive, duplicative, or unsupported by the circumstances, subject to applicable law.
18. Refund Method
When a refund is approved under this policy, it will generally be issued to the original payment method used for the purchase. The time required for a refund to appear after it is issued depends on the payment processor and financial institution. Shipping or postage is included in The Wanderer’s Post subscription price and is not separately refundable as a standalone charge.
19. Subscription Cancellation Is Separate From Returns
A request concerning a damaged, incorrect, missing, or unfulfilled collection does not automatically cancel an active Wanderer’s Post subscription. Likewise, canceling the subscription does not create a return or refund for a collection that was already charged. To stop future recurring charges, you must cancel the subscription through the cancellation method described in the Subscription Terms and available through the Elsewhere by Eden website.
20. Refused Delivery and Failure to Collect Mail
Refusing delivery, failing to retrieve held mail, or allowing a mailpiece to be returned does not automatically entitle the customer to a refund. If a paid order is returned to us, we will evaluate the circumstances under this policy, including whether the return resulted from an error by Elsewhere by Eden, the customer-provided address, or another delivery issue.
21. Postal Claims and Carrier Procedures
Where a mailing service includes insurance or another carrier remedy, Elsewhere by Eden may submit or assist with a carrier claim when appropriate. Carrier claim eligibility and deadlines are governed by the carrier’s rules. Some ordinary letter-mail services do not include tracking or insurance, and a carrier indemnity claim may therefore be unavailable. Carrier claim procedures do not replace the rights or remedies provided by this policy or applicable law.
22. Fraudulent or Abusive Claims
We reserve the right to investigate requests for refunds, replacements, or reshipments and to decline claims that we reasonably determine are fraudulent, materially misleading, abusive, or inconsistent with the facts of the order, except where a remedy is required by law. We may request reasonable information necessary to evaluate a claim.
23. Consumer Rights
Nothing in this Shipping & Returns Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived. Where applicable law requires a return, refund, replacement, cancellation right, or other remedy that is more favorable than this policy, the applicable legal requirement controls.
24. Changes to This Policy
We may update this Shipping & Returns Policy prospectively to reflect changes in our products, fulfillment practices, postal services, website, or applicable law. The effective date at the top of this policy identifies the current version. A change to this policy will not be used to retroactively eliminate a right or remedy that applied to an order when it was placed.
25. Contact Us
For questions about shipping, delivery, damaged or incorrect items, returned mail, replacements, or refunds, contact:
Elsewhere by Eden
P.O. Box 58
Buford, GA 30518
United States
Email: eolivia@elsewherebyeden.com